Customer Experience

Quid simplifies the journey to data-centric decisions, equipping your team to anticipate market shifts, elevate customer experiences, and foster enduring brand loyalty.

Proven enterprise-wide by the world’s most valuable brands

  • Louis Vuitton
  • Lufthansa
  • Nasa
  • Loreal
  • Gopuff
  • Lloyds Bank
Continuous Insights 

Continuous Insights 

Quid delivers real-time customer intelligence, offering insights into conversations about your brand and products across key consumer discussion channels. 

Unlocking the Power of Knowledge

Comprehensive Sentiment Analysis

Quid's advanced text analytics and sentiment analysis translates the meaning behind customer feedback.
Understand sentiments, mood shifts, and customer context at a granular level.

 

Monitor

Insights for all

With Quid, make sure every team and stakeholder taps into the pulse of customer conversations. Elevate collaboration and ensure a unified strategy with shared access to data and insights.

 

Predict

Insights as They Happen: Stay Ahead, Act Swiftly

With Quid's timely data insights and forward-looking trend analysis, empower your teams to make proactive decisions, pivot according to market shifts, and always have an edge over the competition.

 

Know Your Rivals, Craft Your Advantage

Know Your Rivals, Craft Your Advantage

Leverage Quid to fine-tune your messaging, campaigns, and customer interactions. By diving deep into your competitors' strengths and areas for growth, you'll always be a step ahead of the game.

 

Product Suite

Using Generative AI, Quid is the only platform that gives a holistic view of your customers’ context. Going beyond just capturing data, we look at data through the lens of the future. Smarter than just listening. More intuitive. More insightful. Turning patterns into predictions and predictions into profits. The tools of yesterday will leave you and your business stuck in the past. Because we know, now more than ever, the only way to get ahead is to look ahead.

Quid Discover

Quid Discover helps you uncover insights in a totally new way. Millions of raw data points from different channels are organized, connected, and visualized. Quid Discover allows you to create customer and market context and see what's next while allowing you to deeply understand customer conversations, media trends, corporate innovation, funding and more. Unmet needs are found, trends are uncovered, and strategic decisions are made with unprecedented, efficient clarity.

 

Visualize connections to understand what’s really going on.

Quid Discover

Quid Monitor

The world doesn’t stop for anyone or any business. As the market-leading social media analytics tool, Quid Monitor seamlessly connects with the most comprehensive set of consumer and market intelligence data sources to take social media analytics to unprecedented heights.

Find and continuously track millions of conversations in real time.

Quid Monitor

Quid Predict

Quid Predict filters out the noise, sifting through millions of weak signals to continuously discover emerging themes or entities across any topic of interest. By uncovering what is important now and predicting future relevance, Quid Predict guides your focus to the most significant trends or opportunities. By consistently seeing around the corner for what’s next, you can better allocate time and resources, supercharging your organization with proactive, data-driven decisions.

Bring your future into focus.

Quid Predict

Quid Compete

It’s hard to know what success looks like until you can see where you stand. Quid Compete helps you crush your competition with on-demand social media analytics, alerts, and custom reports. Companies all over the world rely on Quid Compete to help them make smarter social media decisions. We feature all of your paid, organic, and competitive social stats alongside the customizable dashboards and reports of your dreams.

 

Your compass in the digital world.

Quid Compete

Quid Connect

Quid Connect allows you to continuously pass data and metrics out of the Quid environment, expanding the possibilities for how you incorporate Quid insights into your decision making. Real-time integration facilitates fast action on what matters most, including emerging trends, market shifts, or competitive activity. Clear, accurate, and automated insights empower data-driven decisions so you can move in the right direction: forward.

 

Expand your possibilities.

Quid Connect

Resource Library

For in-depth research, e-books, thought leadership articles, and product sheets, turn to us for everything you need to enhance your consumer and market intelligence knowledge.

Resource Type
Use Cases
Industries
  • When Social Gets It Right: Here Are The Top Ads of Super Bowl LVIII

    See which commercials drove the most buzz during the Super Bowl using the Quid Predict Radar!

    2/13/24

    • Blog
    • Marketing
    • Consumer insights and research
    • Agencies
  • Illuminating Insights: The vital role of customer context

    2/12/24

    • Report
    • Marketing
    • Customer experience
    • Consumer insights and research
    • Agencies
    • Communications
  • Customer Context: The Keystone of Consumer and Market Intelligence

    2/12/24

    • Blog
    • Marketing
    • Customer experience
    • Consumer insights and research