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Consumer Insights

With real-time intelligence from billions of data points across social media, review sites, forums, and more, Quid helps you discover trends that are driving consumer behaviors today, predicts what they'll buy in the future, and recommends how to use these insights to increase sales and build customer loyalty.

 

Industry

Financial Services

Quid empowers financial services firms with AI-driven insights to track consumer sentiment, spot emerging market signals, and identify reputational risks—so you can protect brand trust, anticipate shifts in behavior, and make smarter bets in a volatile landscape.

 

Interactive Brief:
Fintech Trends

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Stablecoins, AI-powered security, BNPL, and regulatory shifts are reshaping the fintech landscape in August 2025.

This brief explores how leading brands are leaning into these trends with new payment tools, smarter fraud prevention, and transparent practices—while tying it all to seasonal demand like travel and back-to-school. The result? Short-term wins and long-term market leadership.

 

Interactive Brief:
Investment Management Firm Analysis

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In June, a leading global investment firm gained traction through AI, blockchain, and private markets content—while navigating ETF delays and industry scrutiny.

CEO visibility and innovation-focused messaging boosted engagement, while regulatory uncertainty and competitor backlash highlighted the risks of expansion. This brief unpacks how the firm is shaping—and reacting to—the financial conversation in real time.

Trusted by the
World's Top Brands

The collaboration and partnership with our Quid team has been great in allowing us to achieve our goals as a company.

Adam_Khan
Adam Khan
VP of Social Listening and Intelligence, Wells Fargo

How Does Quid Help Financial Services Teams?

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Head of Consumer Banking

Understand how financial priorities are shifting—across savings, lending, and everyday spend—so you can launch relevant offerings, deepen engagement, and grow deposits.

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VP of Digital Banking

Prioritize features like early wage access, BNPL, or credit-building tools based on real-time consumer demand—so you can stay ahead of fintech competitors and deliver value faster.

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Chief Marketing Officer

Track brand sentiment, detect emerging trust factors, and align messaging with what matters most to today’s banking customers—from Gen Z to mass affluent.

 

Actionable Insights and Profitable Outcomes Start Here

Start off each day with fresh insights and recommended actions, powered by Quid's advanced AI tools, subject matter experts and agentic workflows that work while you sleep. See what your new morning routine could look like with the interactive tour below.

Financial Services Use Cases

Quid helps financial services teams stay ahead of consumer behavior, regulatory shifts, and market sentiment. From product innovation to brand trust, we deliver insights that drive action—not just analysis.

Consumer Insights for Financial Services

Understand what people really want from their financial providers—before they switch. Quid surfaces the values, frustrations, and behaviors shaping how consumers save, borrow, spend, and trust in today’s market.

Spot Shifting Financial Priorities Before They Become Pain Points
 

Quid surfaces early signals from social, forums, and reviews—revealing what consumers want, worry about, and expect from their financial providers.

  • Detect rising interest in features like early wage access, debit-style credit, or flexible loan terms

  • Understand growing concerns around affordability, overdraft fees, or financial transparency

  • Distinguish between passing chatter and sustained changes in financial behavior

Decode What Trust Looks Like in a Changing Market
 

Today’s customers want security and empathy. Quid helps you track the values shaping financial trust and loyalty across audiences.

  • See how different generations talk about financial institutions, security, and data privacy

  • Monitor sentiment around fees, service experiences, or brand responses to crises

  • Uncover the narratives that drive trust—or push people to switch providers

Understand How Everyday People Talk About Money
 

Go beyond demographics and surveys—tap into how real people describe their financial lives, in their own words.

  • Track conversations around financial goals, stress, and workarounds

  • Surface the language consumers use to talk about debt, credit, and savings

  • Identify emerging communities (e.g. “soft saving,” “girl math,” FIRE) to inform messaging and positioning

Market Intelligence for Financial Services

Quid helps financial institutions track evolving economic narratives, emerging consumer needs, and cross-sector trends—so you can align strategy with where the market is going, not just where it’s been.

Track How Financial Behaviors Evolve Across Categories
 

Consumer needs are blurring across banking, payments, wellness, and tech. Quid shows how financial behaviors adapt—and where demand is headed.

  • Monitor the rise of budgeting culture, “buy now pay later” expectations, or pay-as-you-go models

  • Surface cross-category shifts (e.g. health x finance, mobility x insurance)

  • Identify new behaviors that may impact demand for products like savings accounts, credit cards, or loans

Follow the Cultural Narratives Reshaping Financial Services
 

From inflation to student loans to financial independence, Quid helps you understand the public conversations impacting how consumers engage with money.

  • Track which economic topics are dominating the conversation—and who’s shaping them

  • Understand the emotional and cultural drivers behind financial sentiment

  • Spot where public discourse may be creating new product or messaging risks

Identify New Opportunity Spaces Before They Get Crowded
 

Use live consumer and market signals to spot whitespace—so you can act on unmet needs, not just wait for the next McKinsey report.

  • Detect underserved audiences, emerging use cases, and product adjacencies

  • See where fintechs are gaining ground before traditional players respond

  • Validate strategic bets with real-time market and consumer context

Competitive Analysis for Financial Services

Quid gives financial services teams a live look at how competitors are positioning, gaining traction, and resonating with consumers—so you can adjust your strategy in real time.

Understand What’s Driving Fintech Momentum
 

It’s not just about who’s growing—it’s about why. Quid helps you decode the features, messaging, and experiences that set challenger brands apart.

  • Track how neobanks, BNPL platforms, and niche lenders are talked about online

  • Identify product features and user experiences that get people to switch

  • See which brands are resonating with underserved or emerging audiences

Benchmark Brand Perception Across the Competitive Set
 

Go beyond sentiment scores—understand how your brand stacks up across values that drive consumer decisions.

  • Analyze how brands are perceived across trust, transparency, innovation, and empathy

  • Spot which players are winning on issues like data privacy or financial wellness

  • Uncover gaps between what brands say and how audiences receive it

Detect Strategic Moves Before They Become Market Norms
 

From feature launches to partnerships, Quid helps you stay ahead of the moves shaping your category.

  • Monitor the rollout of new digital tools, card programs, or credit products

  • Track how audiences respond to marketing campaigns and service changes

  • Surface early indicators of category shifts that may require a strategic pivot

Brand Monitoring for Financial Services

Quid helps financial institutions stay ahead of shifting sentiment, emerging concerns, and reputational risks—so you can protect trust and respond with confidence.

Track Brand Sentiment Across the Full Customer Experience
 

From mobile app bugs to customer service wait times, Quid surfaces the moments that shape how your brand is perceived.

  • Monitor feedback from social, reviews, forums, and news in one place

  • Identify pain points around fees, fraud, access, or UX

  • Detect shifts in tone and sentiment before complaints become churn

Catch Reputational Risk Before It Escalates
 

Whether it’s a data breach, policy change, or pricing decision—Quid flags potential issues early, so you can get ahead of the story.

  • Set alerts for spikes in negative conversation or mentions of your brand in crisis contexts

  • See which narratives are gaining traction—and with whom

  • Equip PR and comms teams with real context to respond quickly and effectively

Understand How Trust is Earned—and Lost—in Financial Services
 

Trust isn't built on messaging alone. Quid helps you understand what truly matters to today’s consumers.

  • Track evolving expectations around transparency, fees, and financial inclusion

  • Benchmark your brand against competitors on emotional and functional trust drivers

  • Use real-world language to inform campaigns, CX strategy, and service design

 

Predictive Analytics for Financial Services

Quid uses predictive models to detect emerging signals across financial behavior, product interest, and public sentiment—so you can act early, not react late.

Forecast Demand for New Financial Products
 

Use live market and consumer signals to validate product bets—before investing in development or rollout.

  • Detect early buzz around products like earned wage access, hybrid savings accounts, or new credit models

  • Identify which use cases are gaining traction among specific segments

  • Prioritize innovations with real demand—not just internal momentum

Model Sentiment Shifts Around Economic & Policy Events

Quid helps you track and anticipate how regulatory changes, inflation, or political moments may shape consumer perception and trust.

  • Forecast how new regulations (e.g. fee disclosures, crypto oversight) may impact brand reputation

  • Monitor consumer reactions to rate changes, policy announcements, or economic stressors

  • Spot messaging or policy gaps before they turn into backlash

Spot the Trends That Will Shape the Next Quarter
 

From seasonal spending to cultural moments, Quid identifies patterns that point to where the market is heading.

  • Track themes like back-to-school budgeting, holiday travel planning, or tax refund behavior

  • Tie product or campaign strategy to timely consumer missions

  • Use trend velocity scoring to separate short-term spikes from sustained shifts

Financial Services Resources

Hear directly from the teams putting Quid to work. Explore real stories, on-demand webinars, and expert content to see how others are turning insight into impact for financial leaders like you. 

Financial Services Customer Stories

See how leading financial institutions use Quid to stay ahead of consumer behavior, build trust, and drive measurable impact. These are real stories from real teams—turning insight into action across product innovation, marketing, and customer experience.

Financial Services Blogs and Reports

See how leading financial institutions use Quid to stay ahead of consumer behavior, build trust, and drive measurable impact. These are real stories from real teams—turning insight into action across product innovation, marketing, and customer experience.

Financial Services Webinars

Hear from experts and industry leaders as they unpack the trends, strategies, and signals shaping the future of financial services. Watch live or on-demand to see how top institutions are turning insight into action.

Trusted by The World's Top Brands.

Let's Work Together

Say goodbye to complex tools and endless dashboards and hello to AI Agent-delivered outcomes.

Get in touch, and we’ll discuss how the intersection of human engineering, industry-leading data, and state-of-the-art AI applications can help you sell more, avoid crises, and boost customer loyalty.